Shipping & Delivery Policy
1. Processing Times
All orders are handmade and packed with care. Processing time is typically 3–5 business days.
During busy seasons or restocks, processing may take slightly longer — but we always work hard to get your order out quickly.
2. Shipping Methods
Orders are shipped via trusted carriers such as USPS, UPS, or FedEx.
Shipping options and rates are displayed at checkout. Once your order is shipped, you will receive a confirmation email with tracking information.
3. Delivery Estimates
Delivery time depends on the carrier and your location. Most domestic orders arrive within 3–7 business days after shipment.
Please note: delivery delays caused by the carrier or weather are outside our control.
4. Shipping Address Accuracy
Customers are responsible for providing a correct and complete shipping address.
Orders shipped to an incorrect address due to customer error cannot be refunded or replaced.
5. Lost or Stolen Packages
If a package is marked “Delivered” but cannot be located, please check with neighbors or your local post office.
Unfortunately, we cannot refund or replace orders marked as delivered.
If a package is lost in transit, please contact the carrier to file a claim — we will assist when possible.
6. International Shipping (Optional)
International orders may be subject to customs fees, taxes, or import duties. These charges are the responsibility of the customer.
7. Local Pickup (Optional)
Local pickup is available by appointment. You will receive instructions via email once your order is ready.
8. Order Tracking
Once your order ships, you will receive a tracking number. Please allow up to 24 hours for tracking updates to appear.
9. Contact Us
If you have questions about shipping or delivery, reach out anytime at:
lhscentedsoapsandmore@outlook.com