Returns & Refunds Policy
1. Overview
At Lhscentedsoapsandmore, every product is handcrafted with care. Because our items are personal‑care products, we maintain a clear returns and refunds policy to ensure fairness and transparency for both you and our small business.
2. Returns & Exchanges
Due to the nature of soaps and body products, we do not accept returns or exchanges once an order has been delivered. This helps us maintain product safety and hygiene standards.
3. Order Issues & Damaged Items
If your order arrives damaged, incorrect, or missing items, please contact us within 48 hours of delivery.
Include photos of the product and packaging so we can quickly assess the issue and make it right.
4. Refund Eligibility
Refunds may be issued in the following situations:
- Your order arrives damaged
- You receive the wrong item
- Your package is lost in transit (verified by the carrier)
Refunds are not issued for:
- Buyer’s remorse
- Allergic reactions to ingredients that are clearly listed on the product page
- Incorrect shipping information provided by the customer
5. Lost or Stolen Packages
Once a package is marked “Delivered” by the carrier, we cannot issue refunds for lost or stolen packages.
For packages lost before delivery, please file a claim with the carrier. We will assist when possible.
6. Cancellations
Orders may be canceled before they are shipped. Once an order has been shipped, cancellations are no longer possible.
7. Contact Us
If you need help with an order issue, reach out at:
lhscentedsoapsandmore@outlook.com